rru

有台客户端 重装系统 后 装金山毒霸  点升级 开始升级 然后升级程序会自动消失 看病毒定义还是2006年10月
重起也没用 看kavnet目录下update目录里有好多文件 看样子是下载了 就是没更新  不知道有什么办法吗?

xujunhui

请提供客户端日志文件夹logs

rru

2008-04-02 02:16:16 -----------------------------------------------------------
2008-04-02 02:16:16 [Update Version: 20071018191]
2008-04-02 02:16:16 Start Update.
2008-04-02 02:16:16 Init Path.
2008-04-02 02:16:16 DownLoad File From http://172.16.3.1:7476/client/windows/index.dat TO C:\KavNet\KANUpdate\index.dat Success.
2008-04-02 02:16:16 DownLoad Ini File Success.
2008-04-02 02:16:16 DownLoad File From http://172.16.3.1:7476/JIndex.ini TO C:\KavNet\KANUpdate\JIndex.ini Success.
2008-04-02 02:16:16 DownLoad JIndex.ini From http://172.16.3.1:7476/ TO C:\KavNet\KANUpdate\ Success.
2008-04-02 02:16:16 No Need Update Myself.
2008-04-02 02:31:16 -----------------------------------------------------------
2008-04-02 02:31:16 [Update Version: 20071018191]
2008-04-02 02:31:16 Start Update.
2008-04-02 02:31:16 Init Path.
2008-04-02 02:31:16 DownLoad File From http://172.16.3.1:7476/client/windows/index.dat TO C:\KavNet\KANUpdate\index.dat Success.
2008-04-02 02:31:16 DownLoad Ini File Success.
2008-04-02 02:31:16 DownLoad File From http://172.16.3.1:7476/JIndex.ini TO C:\KavNet\KANUpdate\JIndex.ini Success.
2008-04-02 02:31:16 DownLoad JIndex.ini From http://172.16.3.1:7476/ TO C:\KavNet\KANUpdate\ Success.
2008-04-02 02:31:16 No Need Update Myself.
2008-04-02 02:46:16 -----------------------------------------------------------
2008-04-02 02:46:16 [Update Version: 20071018191]
2008-04-02 02:46:16 Start Update.
2008-04-02 02:46:16 Init Path.
2008-04-02 02:46:16 DownLoad File From http://172.16.3.1:7476/client/windows/index.dat TO C:\KavNet\KANUpdate\index.dat Success.
2008-04-02 02:46:16 DownLoad Ini File Success.
2008-04-02 02:46:16 DownLoad File From http://172.16.3.1:7476/JIndex.ini TO C:\KavNet\KANUpdate\JIndex.ini Success.
2008-04-02 02:46:16 DownLoad JIndex.ini From http://172.16.3.1:7476/ TO C:\KavNet\KANUpdate\ Success.
2008-04-02 02:46:16 No Need Update Myself.
2008-04-02 03:01:16 -----------------------------------------------------------
2008-04-02 03:01:16 [Update Version: 20071018191]
2008-04-02 03:01:16 Start Update.
2008-04-02 03:01:16 Init Path.
2008-04-02 03:01:16 DownLoad File From http://172.16.3.1:7476/client/windows/index.dat TO C:\KavNet\KANUpdate\index.dat Success.
2008-04-02 03:01:16 DownLoad Ini File Success.
2008-04-02 03:01:16 DownLoad File From http://172.16.3.1:7476/JIndex.ini TO C:\KavNet\KANUpdate\JIndex.ini Success.
2008-04-02 03:01:16 DownLoad JIndex.ini From http://172.16.3.1:7476/ TO C:\KavNet\KANUpdate\ Success.
2008-04-02 03:01:16 No Need Update Myself.
2008-04-02 03:20:01 -----------------------------------------------------------
2008-04-02 03:20:01 [Update Version: 20071018191]
2008-04-02 03:20:01 Start Update.
2008-04-02 03:20:01 Init Path.
2008-04-02 03:20:01 DownLoad File From http://172.16.3.1:7476/client/windows/index.dat TO C:\KavNet\KANUpdate\index.dat Success.
2008-04-02 03:20:01 DownLoad Ini File Success.
2008-04-02 03:20:01 DownLoad File From http://172.16.3.1:7476/JIndex.ini TO C:\KavNet\KANUpdate\JIndex.ini Success.
2008-04-02 03:20:01 DownLoad JIndex.ini From http://172.16.3.1:7476/ TO C:\KavNet\KANUpdate\ Success.
2008-04-02 03:20:01 No Need Update Myself.
2008-04-02 03:35:01 -----------------------------------------------------------
2008-04-02 03:35:01 [Update Version: 20071018191]
2008-04-02 03:35:01 Start Update.
2008-04-02 03:35:01 Init Path.
2008-04-02 03:35:01 DownLoad File From http://172.16.3.1:7476/client/windows/index.dat TO C:\KavNet\KANUpdate\index.dat Success.
2008-04-02 03:35:01 DownLoad Ini File Success.
2008-04-02 03:35:01 DownLoad File From http://172.16.3.1:7476/JIndex.ini TO C:\KavNet\KANUpdate\JIndex.ini Success.
2008-04-02 03:35:01 DownLoad JIndex.ini From http://172.16.3.1:7476/ TO C:\KavNet\KANUpdate\ Success.
2008-04-02 03:35:01 No Need Update Myself.
2008-04-02 03:50:00 -----------------------------------------------------------
2008-04-02 03:50:00 [Update Version: 20071018191]
2008-04-02 03:50:00 Start Update.
2008-04-02 03:50:00 Init Path.
2008-04-02 03:50:00 DownLoad File From http://172.16.3.1:7476/client/windows/index.dat TO C:\KavNet\KANUpdate\index.dat Success.
2008-04-02 03:50:00 DownLoad Ini File Success.
2008-04-02 03:50:00 DownLoad File From http://172.16.3.1:7476/JIndex.ini TO C:\KavNet\KANUpdate\JIndex.ini Success.
2008-04-02 03:50:00 DownLoad JIndex.ini From http://172.16.3.1:7476/ TO C:\KavNet\KANUpdate\ Success.
2008-04-02 03:50:00 No Need Update Myself.
2008-04-02 04:05:00 -----------------------------------------------------------
2008-04-02 04:05:00 [Update Version: 20071018191]
2008-04-02 04:05:00 Start Update.
2008-04-02 04:05:00 Init Path.
2008-04-02 04:05:00 DownLoad File From http://172.16.3.1:7476/client/windows/index.dat TO C:\KavNet\KANUpdate\index.dat Success.
2008-04-02 04:05:00 DownLoad Ini File Success.
2008-04-02 04:05:00 DownLoad File From http://172.16.3.1:7476/JIndex.ini TO C:\KavNet\KANUpdate\JIndex.ini Success.
2008-04-02 04:05:00 DownLoad JIndex.ini From http://172.16.3.1:7476/ TO C:\KavNet\KANUpdate\ Success.
2008-04-02 04:05:00 No Need Update Myself.
2008-04-02 04:20:00 -----------------------------------------------------------
2008-04-02 04:20:00 [Update Version: 20071018191]
2008-04-02 04:20:00 Start Update.
2008-04-02 04:20:00 Init Path.
2008-04-02 04:20:00 DownLoad File From http://172.16.3.1:7476/client/windows/index.dat TO C:\KavNet\KANUpdate\index.dat Success.
2008-04-02 04:20:00 DownLoad Ini File Success.
2008-04-02 04:20:00 DownLoad File From http://172.16.3.1:7476/JIndex.ini TO C:\KavNet\KANUpdate\JIndex.ini Success.
2008-04-02 04:20:00 DownLoad JIndex.ini From http://172.16.3.1:7476/ TO C:\KavNet\KANUpdate\ Success.
2008-04-02 04:20:00 No Need Update Myself.
2008-04-02 04:35:00 -----------------------------------------------------------
2008-04-02 04:35:00 [Update Version: 20071018191]
2008-04-02 04:35:00 Start Update.
2008-04-02 04:35:00 Init Path.
2008-04-02 04:35:00 DownLoad File From http://172.16.3.1:7476/client/windows/index.dat TO C:\KavNet\KANUpdate\index.dat Success.
2008-04-02 04:35:00 DownLoad Ini File Success.
2008-04-02 04:35:00 DownLoad File From http://172.16.3.1:7476/JIndex.ini TO C:\KavNet\KANUpdate\JIndex.ini Success.
2008-04-02 04:35:00 DownLoad JIndex.ini From http://172.16.3.1:7476/ TO C:\KavNet\KANUpdate\ Success.
2008-04-02 04:35:00 No Need Update Myself.
2008-04-02 04:50:00 -----------------------------------------------------------
2008-04-02 04:50:00 [Update Version: 20071018191]
2008-04-02 04:50:00 Start Update.
2008-04-02 04:50:00 Init Path.
2008-04-02 04:50:00 DownLoad File From http://172.16.3.1:7476/client/windows/index.dat TO C:\KavNet\KANUpdate\index.dat Success.
2008-04-02 04:50:00 DownLoad Ini File Success.
2008-04-02 04:50:00 DownLoad File From http://172.16.3.1:7476/JIndex.ini TO C:\KavNet\KANUpdate\JIndex.ini Success.
2008-04-02 04:50:00 DownLoad JIndex.ini From http://172.16.3.1:7476/ TO C:\KavNet\KANUpdate\ Success.
2008-04-02 04:50:00 No Need Update Myself.
2008-04-02 05:05:00 -----------------------------------------------------------
2008-04-02 05:05:00 [Update Version: 20071018191]
2008-04-02 05:05:00 Start Update.
2008-04-02 05:05:00 Init Path.
2008-04-02 05:05:00 DownLoad File From http://172.16.3.1:7476/client/windows/index.dat TO C:\KavNet\KANUpdate\index.dat Success.
2008-04-02 05:05:00 DownLoad Ini File Success.
2008-04-02 05:05:00 DownLoad File From http://172.16.3.1:7476/JIndex.ini TO C:\KavNet\KANUpdate\JIndex.ini Success.
2008-04-02 05:05:00 DownLoad JIndex.ini From http://172.16.3.1:7476/ TO C:\KavNet\KANUpdate\ Success.
2008-04-02 05:05:00 No Need Update Myself.
2008-04-02 05:20:00 -----------------------------------------------------------
2008-04-02 05:20:00 [Update Version: 20071018191]
2008-04-02 05:20:00 Start Update.
2008-04-02 05:20:00 Init Path.
2008-04-02 05:20:00 DownLoad File From http://172.16.3.1:7476/client/windows/index.dat TO C:\KavNet\KANUpdate\index.dat Success.
2008-04-02 05:20:00 DownLoad Ini File Success.
2008-04-02 05:20:00 DownLoad File From http://172.16.3.1:7476/JIndex.ini TO C:\KavNet\KANUpdate\JIndex.ini Success.
2008-04-02 05:20:00 DownLoad JIndex.ini From http://172.16.3.1:7476/ TO C:\KavNet\KANUpdate\ Success.
2008-04-02 05:20:00 No Need Update Myself.
2008-04-02 05:35:00 -----------------------------------------------------------
2008-04-02 05:35:00 [Update Version: 20071018191]
2008-04-02 05:35:00 Start Update.
2008-04-02 05:35:00 Init Path.
2008-04-02 05:35:00 DownLoad File From http://172.16.3.1:7476/client/windows/index.dat TO C:\KavNet\KANUpdate\index.dat Success.
2008-04-02 05:35:00 DownLoad Ini File Success.
2008-04-02 05:35:00 DownLoad File From http://172.16.3.1:7476/JIndex.ini TO C:\KavNet\KANUpdate\JIndex.ini Success.
2008-04-02 05:35:00 DownLoad JIndex.ini From http://172.16.3.1:7476/ TO C:\KavNet\KANUpdate\ Success.
2008-04-02 05:35:00 No Need Update Myself.
2008-04-02 05:50:00 -----------------------------------------------------------
2008-04-02 05:50:00 [Update Version: 20071018191]
2008-04-02 05:50:00 Start Update.
2008-04-02 05:50:00 Init Path.
2008-04-02 05:50:00 DownLoad File From http://172.16.3.1:7476/client/windows/index.dat TO C:\KavNet\KANUpdate\index.dat Success.
2008-04-02 05:50:00 DownLoad Ini File Success.
2008-04-02 05:50:00 DownLoad File From http://172.16.3.1:7476/JIndex.ini TO C:\KavNet\KANUpdate\JIndex.ini Success.
2008-04-02 05:50:00 DownLoad JIndex.ini From http://172.16.3.1:7476/ TO C:\KavNet\KANUpdate\ Success.
2008-04-02 05:50:00 No Need Update Myself.
2008-04-02 06:05:00 -----------------------------------------------------------
2008-04-02 06:05:00 [Update Version: 20071018191]
2008-04-02 06:05:00 Start Update.
2008-04-02 06:05:00 Init Path.
2008-04-02 06:05:00 DownLoad File From http://172.16.3.1:7476/client/windows/index.dat TO C:\KavNet\KANUpdate\index.dat Success.
2008-04-02 06:05:00 DownLoad Ini File Success.
2008-04-02 06:05:00 DownLoad File From http://172.16.3.1:7476/JIndex.ini TO C:\KavNet\KANUpdate\JIndex.ini Success.
2008-04-02 06:05:00 DownLoad JIndex.ini From http://172.16.3.1:7476/ TO C:\KavNet\KANUpdate\ Success.
2008-04-02 06:05:00 No Need Update Myself.
2008-04-02 06:20:00 -----------------------------------------------------------
2008-04-02 06:20:00 [Update Version: 20071018191]
2008-04-02 06:20:00 Start Update.
2008-04-02 06:20:00 Init Path.
2008-04-02 06:20:00 DownLoad File From http://172.16.3.1:7476/client/windows/index.dat TO C:\KavNet\KANUpdate\index.dat Success.
2008-04-02 06:20:00 DownLoad Ini File Success.
2008-04-02 06:20:00 DownLoad File From http://172.16.3.1:7476/JIndex.ini TO C:\KavNet\KANUpdate\JIndex.ini Success.
2008-04-02 06:20:00 DownLoad JIndex.ini From http://172.16.3.1:7476/ TO C:\KavNet\KANUpdate\ Success.
2008-04-02 06:20:00 No Need Update Myself.
2008-04-02 06:35:00 -----------------------------------------------------------
2008-04-02 06:35:00 [Update Version: 20071018191]
2008-04-02 06:35:00 Start Update.
2008-04-02 06:35:00 Init Path.
2008-04-02 06:35:00 DownLoad File From http://172.16.3.1:7476/client/windows/index.dat TO C:\KavNet\KANUpdate\index.dat Success.
2008-04-02 06:35:00 DownLoad Ini File Success.
2008-04-02 06:35:00 DownLoad File From http://172.16.3.1:7476/JIndex.ini TO C:\KavNet\KANUpdate\JIndex.ini Success.
2008-04-02 06:35:00 DownLoad JIndex.ini From http://172.16.3.1:7476/ TO C:\KavNet\KANUpdate\ Success.
2008-04-02 06:35:00 No Need Update Myself.
2008-04-02 06:50:00 -----------------------------------------------------------
2008-04-02 06:50:00 [Update Version: 20071018191]
2008-04-02 06:50:00 Start Update.
2008-04-02 06:50:00 Init Path.
2008-04-02 06:50:00 DownLoad File From http://172.16.3.1:7476/client/windows/index.dat TO C:\KavNet\KANUpdate\index.dat Success.
2008-04-02 06:50:00 DownLoad Ini File Success.
2008-04-02 06:50:00 DownLoad File From http://172.16.3.1:7476/JIndex.ini TO C:\KavNet\KANUpdate\JIndex.ini Success.
2008-04-02 06:50:00 DownLoad JIndex.ini From http://172.16.3.1:7476/ TO C:\KavNet\KANUpdate\ Success.
2008-04-02 06:50:00 No Need Update Myself.
2008-04-02 07:05:00 -----------------------------------------------------------
2008-04-02 07:05:00 [Update Version: 20071018191]
2008-04-02 07:05:00 Start Update.
2008-04-02 07:05:00 Init Path.
2008-04-02 07:05:00 DownLoad File From http://172.16.3.1:7476/client/windows/index.dat TO C:\KavNet\KANUpdate\index.dat Success.
2008-04-02 07:05:00 DownLoad Ini File Success.
2008-04-02 07:05:00 DownLoad File From http://172.16.3.1:7476/JIndex.ini TO C:\KavNet\KANUpdate\JIndex.ini Success.
2008-04-02 07:05:00 DownLoad JIndex.ini From http://172.16.3.1:7476/ TO C:\KavNet\KANUpdate\ Success.
2008-04-02 07:05:00 No Need Update Myself.
2008-04-02 07:20:00 -----------------------------------------------------------
2008-04-02 07:20:00 [Update Version: 20071018191]
2008-04-02 07:20:00 Start Update.
2008-04-02 07:20:00 Init Path.
2008-04-02 07:20:00 DownLoad File From http://172.16.3.1:7476/client/windows/index.dat TO C:\KavNet\KANUpdate\index.dat Success.
2008-04-02 07:20:00 DownLoad Ini File Success.
2008-04-02 07:20:00 DownLoad File From http://172.16.3.1:7476/JIndex.ini TO C:\KavNet\KANUpdate\JIndex.ini Success.
2008-04-02 07:20:00 DownLoad JIndex.ini From http://172.16.3.1:7476/ TO C:\KavNet\KANUpdate\ Success.
2008-04-02 07:20:00 No Need Update Myself.
2008-04-02 07:35:00 -----------------------------------------------------------
2008-04-02 07:35:00 [Update Version: 20071018191]
2008-04-02 07:35:00 Start Update.
2008-04-02 07:35:00 Init Path.
2008-04-02 07:35:00 DownLoad File From http://172.16.3.1:7476/client/windows/index.dat TO C:\KavNet\KANUpdate\index.dat Success.
2008-04-02 07:35:00 DownLoad Ini File Success.
2008-04-02 07:35:00 DownLoad File From http://172.16.3.1:7476/JIndex.ini TO C:\KavNet\KANUpdate\JIndex.ini Success.
2008-04-02 07:35:00 DownLoad JIndex.ini From http://172.16.3.1:7476/ TO C:\KavNet\KANUpdate\ Success.
2008-04-02 07:35:00 No Need Update Myself.
2008-04-02 07:50:00 -----------------------------------------------------------
2008-04-02 07:50:00 [Update Version: 20071018191]
2008-04-02 07:50:00 Start Update.
2008-04-02 07:50:00 Init Path.
2008-04-02 07:50:00 DownLoad File From http://172.16.3.1:7476/client/windows/index.dat TO C:\KavNet\KANUpdate\index.dat Success.
2008-04-02 07:50:00 DownLoad Ini File Success.
2008-04-02 07:50:00 DownLoad File From http://172.16.3.1:7476/JIndex.ini TO C:\KavNet\KANUpdate\JIndex.ini Success.
2008-04-02 07:50:00 DownLoad JIndex.ini From http://172.16.3.1:7476/ TO C:\KavNet\KANUpdate\ Success.
2008-04-02 07:50:00 No Need Update Myself.
2008-04-02 07:56:57 -----------------------------------------------------------
2008-04-02 07:56:57 [Update Version: 20071018191]
2008-04-02 07:56:57 Start Update.
2008-04-02 07:56:57 Init Path.
2008-04-02 07:56:57 DownLoad File From http://172.16.3.1:7476/client/windows/index.dat TO C:\KavNet\KANUpdate\index.dat Success.
2008-04-02 07:56:57 DownLoad Ini File Success.
2008-04-02 07:56:57 DownLoad File From http://172.16.3.1:7476/JIndex.ini TO C:\KavNet\KANUpdate\JIndex.ini Success.
2008-04-02 07:56:57 DownLoad JIndex.ini From http://172.16.3.1:7476/ TO C:\KavNet\KANUpdate\ Success.
2008-04-02 07:56:57 No Need Update Myself.
2008-04-02 08:04:31 -----------------------------------------------------------
2008-04-02 08:04:31 [Update Version: 20071018191]
2008-04-02 08:04:31 Start Update.
2008-04-02 08:04:31 Init Path.
2008-04-02 08:04:31 DownLoad File From http://172.16.3.1:7476/client/windows/index.dat TO C:\KavNet\KANUpdate\index.dat Success.
2008-04-02 08:04:31 DownLoad Ini File Success.
2008-04-02 08:04:31 DownLoad File From http://172.16.3.1:7476/JIndex.ini TO C:\KavNet\KANUpdate\JIndex.ini Success.
2008-04-02 08:04:31 DownLoad JIndex.ini From http://172.16.3.1:7476/ TO C:\KavNet\KANUpdate\ Success.
2008-04-02 08:04:31 No Need Update Myself.

苍茫雄鹰

新装客户端不能升级的问题，我们现在正在解决，预计明天系统中心病毒库更新以后就可以恢复正常。

rru

感谢楼上的

rru

不过有个问题 不能升级怎么恢复啊?
是不是要先卸载啊?

苍茫雄鹰

不用卸载，等我们放出升级程序以后，客户端自动就可以升级了，另外暂时你可以升级的时候先勾选只升级病毒库，这样就可以升级了。等过几天再升级全部文件。